If you are unhappy with any item that you purchase from the Wolcottsville Wildlife Rescue shop, please contact our Admin department on +1 (585) 488-6373 to discuss the issue. If we can supply a replacement, we will of course do so. If you require a refund, please return the item to us within 30 days of purchase. Please note that postage and packaging (P&P) will not be refunded.